Cancellation & Refund Policy

Cancelling before pickup

• Cancel 24+ hours before your pickup date: full refund.
• Cancel within 24 hours of pickup: no refund, since the item is already held for you and can’t be rented to anyone else last-minute.
• No-shows (never pick up, never cancel): no refund.

How to cancel

Email closet@campusvaults.comwith your name and booking details as soon as possible. Refunds, when applicable, are issued back to your original payment method and typically take 5–10 business days to appear, per Stripe’s standard processing time.

If an item isn’t available as described

If we can’t fulfill your booking for any reason on our end (item damaged from a prior rental, scheduling error), you’ll receive a full refund, no questions asked.

Damage charges

Damage-related charges (see our Terms of Service) are separate from your rental payment and are only charged after we’ve compared pickup and return photos. When your booking is confirmed, Stripe securely saves the payment method you used so we can charge it directly for damage beyond normal wear, without needing you present or re-entering payment details. If that charge can’t be completed automatically, we’ll email you a direct payment link to complete it yourself instead.