Cancellation & Refund Policy

Cancelling before pickup

• Cancel 24+ hours before your pickup date: full refund.
• Cancel within 24 hours of pickup: no refund, since the seller has already set aside time to meet you and can’t rent the item to anyone else last-minute.
• No-shows (never pick up, never cancel): no refund.

How to cancel

Email greekcloset@outlook.comwith your name and booking details as soon as possible. Refunds, when applicable, are issued back to your original payment method and typically take 5–10 business days to appear, per Stripe’s standard processing time.

If an item isn’t available as described

If a booking can’t be fulfilled for any reason (the seller is unexpectedly unavailable, the item turns out not to match its listing, a scheduling error), you’ll receive a full refund, no questions asked.

Damage charges

Damage-related charges (see our Terms of Service) are separate from your rental payment. Since pickup and return happen directly between you and the item’s seller, damage claims are based on the seller’s own report and evidence, reviewed by us before any charge is made — not on photos Greek Closet takes itself. When your booking is confirmed, Stripe securely saves the payment method you used so we can charge it directly for damage beyond normal wear, without needing you present or re-entering payment details. If that charge can’t be completed automatically, we’ll email you a direct payment link to complete it yourself instead.